Why should I create an account on SheinStore?
It makes your shopping much easier, allowing you to:
• Check the status of your current order and keep tracks of your orders and returns
• Enjoy the easiest way to contact Customer Service
• Store your shipping and payment information to make checking out easily
• Leave feedback about our products and share your purchasing experience
• Add an item to "Added To Wishlist" and create a wish list
How do I register?
Click "Sign in" at the top right corner of our website. You can register with Facebook, or Email account.
I forgot my password?
Click the "forgot your password" at the sign in page, fill in your registered email then we’ll send an email to your registered email box. You can reset your password by the email link.
What if I have a question before placing an order?
SheinStore offers Live Chat for your convenience. Please feel free to contact us through live chat, or send us an email at email@example.com for any help.
Can I exchange my item, size or shipping address?
Yes, to make changes to your order before it is shipped, send us an email at firstname.lastname@example.org.
How can I choose my size?
For every item we do offer a size chart of specific size description, please measure carefully before making your purchase.
What does one size mean?
It means that there is only one size available for the item, generally a medium size to fit the majority of customers. However, please note that a Medium in China is approximately a Small in Europe/USA.
If you are not sure whether the clothing will fit, please refer to the product information for details or contact our dedicated customer service with a pre-sale inquiry.
How do I check my order status?
You just need to log in to your account to check the status of your package
My order status is still "Process", when will it be shipped?
Total Delivery Time = Processing Time + Shipping Time
Before we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality prior. The processing time varies by location, depending on the specification of the product. Our average time and goal is to ship you order in 2-5 days. All orders receive an email with tracking conformation of the shipment. In case of any question and unexpected delay you can always contact our customer service.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL, ePacket, Postal Mail, etc.
Is there any additional fee?
For most of the countries, our customers do not need to pay for importing fee, duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
How can I track my package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number.
Please track it in your member account:
• Login your member center and click "my account".
• Find the order which you want to trace and you will see the tracking NO. and shipping courier.
• Use the tracking No. to trace on the website of shipping courier.
Can I return my item?
If you are not satisfied with your purchase and want to return them back, please contact our customer service first. But you need to pay for the return shipping fee. Learn more about our return policy here: https://sheinstores.myshopify.com/pages/return-exchange-policy
Which payment methods do you accept?
We accept payment methods: PayPal, Credit Card
How do I use a coupon?
When you've chosen your items and are ready to check out, you’ll first go to the Shopping Cart page. Before submit your order, you will get the options to apply coupon code if you have. Please feel free to contact with our customer service if you meet any problems when using your coupon.
I haven't received an Order Confirmation email
When we receive your order, you will receive an email confirmation. If you paid with a delayed payment type, you will receive your confirmation once we’ve confirmed your payment. If you do not receive an email, please send us an email at email@example.com before placing another order for the same merchandise.